Source: Dori Tails LLC Service Agreement and Terms of Service
Last updated 6/1/2025
PET POLICIES
a) All dogs and cats must be up-to-date on their rabies vaccination. For young puppies and kittens, they must be current with their age in the vaccination series.
b) Pet Owner is required to inform The Company about any instances of behavioral or aggression issues in their animals. Although such concerns do not necessarily preclude The Company from providing services, The Company reserves the right to decline service if the behavioral issues may endanger representatives of The Company or other pets in the Pet Owner’s home.
c) Pet Owner is responsible for providing all the necessary, safe equipment and supplies needed for care of their pet(s), including but not limited to a sturdy, well-fit collar and leash for walks, firmly affixed vaccination tags, poop bags, litter boxes, food, cleaning supplies, medicines, pet food, and cat litter. In case any additional supplies or medications are required during the visit, Pet Owner authorizes any purchases reasonably deemed necessary by The Company for the satisfactory performance of pet care duties. Pet Owner agrees to be responsible for the payment of such items, as well as a $15 Errand Fee, and will reimburse The Company within 5 business days of being presented with receipts for all purchases made.
d) For longer visit periods, Pet Owner is requested to notify their veterinarian that The Company is providing care.
VISIT POLICIES
a) The Company reserves the right to request longer and/or more frequent visits if they determine that Care Team members are not able to provide appropriate care to all pets in the time allowed.
b) At the time that service of The Company is reserved, Pet Owner will notify The Company of everyone who has been granted access to the home during the service period. All other individuals that visit the home will leave a log of their visit.
c) If another party is involved in the care of Pet Owner’s pets while Pet Owner is away, The Company assumes no responsibility for damage or negligence caused by other parties. Pet Owner must notify The Company of ALL parties responsible for pet care prior to the start of services.
d) The Company performs visits within 2-hour time windows, and cannot ensure an exact arrival time due to various factors such as traffic, weather, construction, or concerns with other pets. However, The Company will do their best to accommodate specific time frames for pets requiring time-sensitive medication, puppies, and senior pets, provided Pet Owner informs The Company of their pet’s requirements in advance.
e) Overnight Care: A (“primary”) Care Team member will stay overnight in Pet Owner’s home for 12 hours – from 7:00pm – 7:00am, and one 25-minute Midday visit (Walk or Drop-in Visit) will occur the next day. The Midday visit may be assigned to other (“alternate”) Care Team members. Pet Owner can request additional afternoon/evening Walks or Drop-in Visits at normal rates, which also may be assigned to alternate Care Team members. If an Overnight Care booking will extend past 3 nights,an alternate Care Team member will be assigned to stay in Pet Owner’s home, so that the primary Care Team member can go home and have some time off. If additional Care Team members will be required to complete the booking, arrangements will be made for Pet Owner to meet them before departure.
f) The Company reserves the right to shorten walks in the case of extreme hot or cold or inclement weather that may pose a hazard to Pet Owner’s pets or The Company’s representatives. The Care Team member assigned to the walk will ensure a potty break, then spend the rest of the visit playing with Pet Owner’s pet(s) to ensure they get adequate exercise and mental stimulation.
g) All pets must be on a leash when not in a fenced yard or a home.
h) The Company will not service a home with “visiting” pets or animals that do not belong to the Pet Owner.
i) Pet Owner is responsible for pet-proofing house and yard, and any security fence, gates, and latches.
j) The Company’s Care Team member who is assigned to the visit will do their best to clean up any pet messes; however, The Company can never guarantee that a mess won’t leave a carpet or upholstery stain.
BOOKING REQUESTS
a) A Free Video Consultation and an In-Person Meet & Greet are required before a New Client (Pet Owner) can schedule services.
b) Services must be scheduled at least 48 hours in advance. For established clients, if Pet Owner requires services on short notice, Pet Owner must contact The Company directly using the phone number listed in the Time To Pet Client Portal, and availability is not guaranteed.
c) Pet Owner must keep a valid credit/debit card on file in order to schedule services.
d) Services are not scheduled until Pet Owner receives a Confirmation Email.
e) Services that are provided outside of regular business hours (9am-5pm Monday through Friday) are subject to surcharges detailed on The Company’s website.
f) Recurring Services – Walks and Drop-in Visits: All modifications made by 11:59 pm Sunday will take effect for the upcoming week.
g) Services requested for additional pets are subject to surcharges detailed on The Company’s website.
HOLIDAYS
Holiday surcharges apply to all services booked for the following dates:
- Martin Luther King’s Birthday: 3rd Monday in January
- Easter Sunday (between March 22 – April 25)
- Memorial Day: last Monday in May
- Independence Day: July 4
- Labor Day: 1st Monday in September
- Thanksgiving Holiday Period: Thursday – Sunday of Thanksgiving Week
- Christmas/New Year Holiday Period: December 20 – January 4
PAYMENTS AND AUTHORIZATION TO CHARGE
a) Pet Owner agrees to pay all charges accrued for services rendered.
b) The Company offers payment options of Credit/Debit cards only. All payments will be processed directly through Time To Pet, which uses Stripe to authorize payments.
c) When Pet Owner creates their Time To Pet account, they will enter a primary payment card and any backup card(s). Pet Owner will be required to provide a valid, up-to-date credit card and to maintain that payment on file so long as there are any outstanding, confirmed bookings.
d) Pet Owner authorizes The Company to charge their credit card for fees incurred as they become due and payable, and to charge any alternative payment method the Time To Pet system has on record for Pet Owner in the event the primary payment method is expired, invalid, or otherwise not able to be charged.
e) Non-recurring services: 100% payment is due at time of booking.
f) Recurring services (Walks and Drop-in Visits): Pet Owner’s primary credit card will be charged every Monday at 9am for the upcoming week’s services. If any additional services (like extra Walks or Drop-in Visits) are requested, 100% payment is due at the time of booking.
g) Pet Owner will incur a $25 charge for each declined credit card in addition to any bank fees attributed to the declined credit card.
CANCELLATIONS
Daily Walks and Drop-in Visits (weekly/recurring clients only):
- Must be canceled by Noon the day before, in order to receive credit toward your next invoice.
- 2 weeks notice is required to stop service.
Periodic Walks, Periodic Drop-in Visits, and Overnight Care (non-holiday bookings only):
More than 7 days notice: 50% refund. 4-6 days notice: 25% refund. 3 or fewer days notice: no refund.
Periodic Walks, Periodic Drop-in Visits, and Overnight Care (holiday bookings only):
More than 2 weeks notice: 50% refund. 7-14 days notice: 25% refund. 7 or fewer days notice: no refund.
KEYS AND HOME ACCESS
a) Pet Owner agrees to provide The Company with one set of keys to Pet Owner’s residence and any other entry and security procedures for the purpose of providing pet care services in Pet Owner’s home. If Pet Owner lives in an apartment complex, Pet Owner may also be required to provide a key pass (key card, fob, or other electronic entry device).
b) The Company will not make copies of Pet Owner’s keys.
c) The Company will handle keys, key passes, and any other entry and security procedures as outlined in Pet Owner’s Time To Pet account.
d) Keys not in regular use will be locked in The Company’s office. Keys are labeled with pet names only – The Company does not put Pet Owners’ names or addresses on key tags.
e) The Company agrees that keys and key passes will be kept for the sole purpose of being used in connection with the performance of pet care services as set forth in this Agreement, and agrees that keys/key passes will be returned to Pet Owner after services are complete.
f) In the case that keys/key passes are not provided at the In-Person Meet & Greet, The Company will obtain/return keys/key passes by arrangement with Pet Owner.
g) Pet Owner agrees to properly secure their home prior to leaving the premises. The Company will re-secure the home to the best of their ability at the end of each visit.
h) Pet Owner agrees that if The Company’s assigned Care Team member is unable to enter Pet Owner’s residence because of the failure of keys, locks, doors, or any other reason while their pet(s) are to be cared for, and The Company, at their sole discretion, determines that the welfare of Pet Owner’s pet(s) is dependent on immediate access to Pet Owner’s residence, The Company is hereby authorized to use any reasonable methods to enter Pet Owner’s residence, including hiring a locksmith if necessary. If the reason that Pet Owner’s residence was unable to be entered is due to Pet Owner’s own action or inaction, including providing inaccurate information to The Company, Pet Owner hereby accepts all liability and agree to fully reimburse The Company for any expenses incurred in efforts to obtain entry to Pet Owner’s residence.
SECURITY CAMERAS
a) Pet Owner agrees to disclose to The Company the locations of all security cameras, pet/nanny cams, doorbell cameras, and other recording devices (Ring, Alexa, HomeKit, etc.) in and around Pet Owner’s home that are capable of recording audio and video.
b) The Company’s Care Team members understand that they may be recorded on video/audio during pet sitting periods.
c) Pet Owner understands that footage from recording devices cannot be shared with any third parties, shared on social media, or published or made public in any way without permission from The Company. Footage from home cameras is for Pet Owner’s security purposes only.
d) Cameras and other recording devices are not to be placed in bathrooms or any rooms in which The Company’s Care Team member might be sleeping during an overnight period. Any video/audio recording in these locations will result in immediate termination of pet sitting.
SECURITY AND PRIVACY
Pet Owner’s information will never be shared with a 3rd party. The Company may post photos and videos of Pet Owners’ pets on flyers, social media, websites, and on printed materials. The Company will never include identifying information (addresses, street names, location, etc.) in their posts. However, if Pet Owner does not wish for their pet to be included in any posts/photos, please notify The Company. The security and privacy of Pet Owner’s online information is covered in The Company’s Privacy Statement, which is located at https://doritails.com/privacy and the Time To Pet Privacy Policy is located at https://www.timetopet.com/privacy.
INJURIES
Pet Owner agrees to be responsible for all medical expenses and damages resulting from any injuries incurred by the The Company’s Care Team members, or other persons, by Pet Owner’s pet(s), such as bites, scratches, etc., or due to the condition of the Pet Owner’s premises or yard.
EMERGENCIES AND UNUSUAL CIRCUMSTANCES
a) Pet Owner authorizes The Company to seek any necessary emergency medical attention, as they deem necessary, on behalf of Pet Owner’s pet(s). If Pet Owner’s pet(s) require medical attention, Pet Owner agrees to assume the financial liability for all veterinary and other costs, and to fully reimburse The Company for any expenses they incur as a result of such care, including emergency transportation and other services necessary to care for Pet Owner’s pet(s).
b) In the case of an emergency, extreme weather conditions, or a natural disaster, Pet Owner authorizes The Company to use reasonable judgment for the care and well-being of Pet Owner’s pet(s) and residence. The Company will make reasonable efforts to maintain service during these conditions but reserves the right to adjust the schedule of service based on the sole discretion of the The Company.
c) Pet Owner agrees not to hold The Company liable for loss or damage, nor will it be in breach of its services, if The Company’s failure to perform services results from (1) compliance with the orders, requests, regulations, or recommendations of any federal, state, or municipal government; (2) acts of God; or (3) fires, strikes, embargoes, riot, war, acts of terrorism, or similar events. Any delay resulting from any of these causes will extend or excuse The Company’s performance under this Agreement as may be reasonable.
RIGHTS OF TERMINATION AND REFUSAL OF SERVICES
The Company may use their sole discretion to stop and end service at any time that a pet poses a danger to the safety or health of itself, other pets, other people, or The Company’s Care Team members. If concerns prohibit The Company from continuing to care for a pet, The Company will attempt to contact Pet Owner to arrange alternative care. If Pet Owner cannot be contacted, Pet Owner authorizes the pet to be placed in a licensed kennel, or previously arranged locale if possible. All subsequent charges, including but not limited to transportation, kenneling, tranquilizing, treating, accessing, and liability, are to be the responsibility of Pet Owner.
RESPECTFUL COMMUNICATION
Pet Owner agrees to communicate in a polite, respectful, and professional manner, and refrain from using any abusive, offensive, or derogatory language or behavior. The Company does not tolerate any form of harassment, discrimination, or inappropriate conduct towards any person involved in the process. Any violation of this policy may result in immediate termination of this Agreement without any obligation to provide further services or refunds.